© UNWTO - International Year of
Sustainable Tourism for Development
by Marcela
Torres
Do you ever wonder where the food you eat at a
hotel comes from? How much water and energy the hotel consumes? Do you consider
sustainability when choosing a hotel or tour operator? Or when you buy things
for your trip?
These are questions worth pondering upon in a
week in which the world celebrated Environment
Day on June 5 and held the Ocean
Conference in New York, in addition to the fact that 2017 has been declared
by the United Nations as the International
Year of Sustainable Tourism for Development. And questions like these are
being discussed in the massive open online course (MOOC) on “Sustainable
Consumption and Production”,
organized by the UNDP through its NBSAP Forum, which I’m facilitating in its Spanish version.
What is the role of
consumers in promoting sustainability in tourism or any other industry? Well, the main role is to exercise their power
on the demand side of the economy. More and more, efforts are being made by
international organizations and advocacy groups to promote green consumption
and many countries and companies have already incorporated principles such as “the polluter pays” into their legislations or business
strategies.
Nevertheless, there is still a myth that individual consumers are the most
responsible for sustainable consumption and that by providing them with
information about the social and environmental consequences, sustainable
consumption can be achieved through the market. However, research by the United Nations 10YFP Sustainable Lifestyles and
Education Programme has shown that there are some mental blocks:
ideologies
(“I should be free to buy what I want” or “Technology will solve environmental
problems”)
social
norms (“I’ll look strange if I do it” or “why should I do it if they don’t?”)
‘lock in’ to unsustainable capital (“well I already have the car…”)
mistrust
or denial (“Those
eco-labels are just a marketing ploy!”)
perceived
risks of sustainable consumption (“what if the photovoltaic cells don’t work reliably?” or “won’t my colleagues think I’m poor if I take the train?”)
feeling
that individual actions won’t make a
difference (“I’m just one in 7 billion”)
emotional
manipulation through marketing and advertising (“You’ll be happier with these products.”)
Don’t get me wrong. Consumers can and
should make a difference, either individually or collectively. But being
informed is not enough for them to take action. Sometimes they don’t have options. How many recycling
facilities are close to their homes or (in the case of tourism) in their
hotels? What is the cost of choosing a sustainable option over another one that
is unsustainable?
I have previously discussed this in a paper
published in 2013 by the Journal of Ecotourism. One of the biggest hurdles that must be overcome by the responsible
tourism movement is that this type of tourism is usually more expensive than
traditional tourism. If you scour the internet for marketing data, you’ll find many statistics indicating
responsible tourism is a growing global trend and that today’s consumers expect travel companies
to build sustainability into their product offer. You will also find many
surveys reporting high percentages of people who declare they will prefer a
sustainable travel company over an unsustainable one. But how true is this really?
There’s a catch… I can’t say that people necessarily lie
during a survey, but their answers may often be influenced by what they
consider to be polite or politically correct responses. Honestly, would you
ever say (given the global evidence of pollution) that you “don’t care about pollution” or that you “like to pollute”? Probably not.
On the other hand, they may actually want to
choose sustainability but are unable to. The truth is, in general, people don’t “mean to pollute” or choose unsustainable options.
But sometimes they don’t have alternatives, because there are no
sustainability initiatives where they live or stay, because they have strong
mental blocks, or because they simply can’t afford them.